Any unwanted online order can be returned for a full refund by going into any CeX store or by posting the item(s) back to us within the first 14 days of the item(s) being delivered.
Please be aware that stores in areas affected by the government lockdown will be closed, and so returning in store will not be possible until stores fully reopen. For more details regarding warranties & returns during lockdown, please click here.
If you are unable to return your item(s) within the first 14 days you will need to notify us of your intention to return your item within the first 14 days. You then have a further 14 days from the date you notify, to return your items for a refund.
In order to be eligible for a refund, items must be returned with all accessories and be in the same condition in which they were sold.
We will also refund the initial, individual shipping charges of any items that are refunded.
We do not however cover any costs you incur in returning unwanted goods. When sending items back to us, we advise that you use an insured and/or traceable method of transit addressed to,
CeX Returns Order #<insert your Order number here>
21 Greycaine Road
(Please note that items that have "(s)" in the name are restricted from our unwanted items returns policy, along with titles that are exclusively for online play)