CeX provide three ways in which you can send us your items Free of Charge:

  • Royal Mail Home Collection
  • Collect+
  • Royal Mail Freepost (R48)

PLEASE NOTE - Using these services only insures your parcel for up to £100. For higher value orders, we recommend you purchase a fully insured service such as Royal Mail Special Delivery.

Any item received by CeX with a tampered/ altered shipping label provided by our free post service will be rejected and CeX will claim no responsibility or honor any guarantee towards the package and its contents. Your statutory rights are unaffected.

If your parcel tracking has not been updated within 48 hours, please contact us HERE and let us know as soon as possible so we can communicate with the courier.

Royal Mail Collection

If you'd rather Royal Mail come and collect your parcel, this can be arranged free of charge.

Follow the instructions found on this page HERE to book a collection.

Royal Mail Freepost (R48)
CeX provides a Freepost service if you live in mainland UK. If you choose to use Royal Mail, you can create your shipping label HERE.

Simply print it off, stick it to your parcel, pop it into your local post office and collect your receipt. This provides proof of postage and contains your tracking information. Please make sure that your order number is clearly written on and inside the package.

If you do not have access to a printer, create your shipping label HERE, then check the email sent to you by Royal Mail and download the QR code image attached (Not the PDF file!) to your preferred smart device and take your parcel to your nearest Post Office. When you arrive, simply show the QR code at the Post Office counter and they will scan it and print the postage label for you.

Be sure to keep the proof of postage receipt safe and sound until your order with us is complete!

Please note that not all Post Office's currently offer this service. Please check if your local branch offer this HERE.

If you're using Collect+ simply click this link to set up your shipment:

Once you’ve generated your Collect+ label, find your nearest Collect+ point by clicking HERE. Drop off your parcel, collect your “Customer Parcel Receipt” from the Collect+ staff as proof of drop off. This also includes your tracking number, allowing you to track your parcel. Just so you know, it takes on average between 3 to 5 working days to reach us. In the event of a parcel tracking question, after 5 working days, please contact us HERE for assistance.

Be sure to keep the proof of postage receipt safe and sound until your order with us is complete!

Other shipping methods
If you’re using another shipping service, be sure to send your items/parcels to:

CeX WeBuy Order #<Insert your Order number here>
Unit A
Greycaine House
21 Greycaine Road
WD24 7GP