2 Days Goodwill return - If you are not satisfied with your purchase for any reason, we will happily return it to voucher within 2 days of purchase. Please note that all items must be returned in the same state/condition in which they were sold. This policy is offered at management discretion and can be withdraw at any time.
30 Days Statutory Refund Policy - Did your item develop a fault, that has occurred through no fault of your own? Provided it is returned with a receipt and we can verify the fault, we can offer a full refund to the original payment method, repair or replace the item, or exchange it for something else of equal value.
24 Month warranty on all items (except consumables) - Outside of the 30 day period, if your item develops a fault through no fault of your own, we will aim to repair/ replace the item. In the event that this isn't possible, we will issue a refund to the original payment method at the original sales value, provided the item is returned within 6 months from the date of purchase. If your item is returned after 6 months from the date of purchase then we will refund as per the current sales value or original sales value (whichever is the lower).
All faults must be verified in order to honour the warranty.
Proof of purchase is required for all returns.
Faults due to removable batteries not covered beyond 30 days.
The 2 Days Goodwill return does not include new items such as CeX Basics and SIM Cards.
You do not have to return to the same store that the item was purchased in. Your warranty will be valid in any CeX store.
Please note that items that have "(s)" in the name are restricted from our unwanted items returns policy, along with titles that are exclusively for online play.
Please be aware that stores in areas affected by the government lockdown will be closed, and so returning in store will not be possible until stores fully reopen. For more details regarding warranties & returns during lockdown, please click here.