The products we buy and sell are graded according to their cosmetic condition, functionality and the accessories they come with.
All phones, tablets and hardware (excluding consoles) are graded as one of the following:
- A - Mint - These products must be in mint/new condition. The product must be immaculate; if it is not then it is unfortunately not deemed as an A grade. All accessories means everything that would have originally come in the box. These must be official and the same condition as the product. These items also require their original box and inserts.
- B - Good - Product in good condition with all essential accessories. No box required.
- C - Working - Product in poor condition and fully working with all essential accessories. No box required.
- F - Non-Working - (Applicable for select Phones only). Product must be intact and not crushed, bent, or snapped. Must pass our IMEI check. No accessories required. All Apple products must have their iCloud account deactivated and Android v5.1+ devices must have Google Accounts removed.
F - Non-Working Examples: Dead, cracked (screen, body, bezel etc.), water damage, broken/bleeding LCD (screen), not powering up, speaker/mic faults, broken aerial, etc.
(We do not accept Non-Working iPads, tablets, laptops or other hardware items.)
Please note all Apple devices must have the iCloud account deactivated. All Android devices on Android v5.1 or higher must have their Google Accounts removed due to Factory Reset Protection (FRP).
Games consoles are graded as one of the following:
- Boxed - Good to Mint Condition. All essential accessories. Original, first party controller of matching colour. Official box with all inserts.
- Unboxed - As above, just without the box.
- Discounted - Poor condition but must be fully working. Chips, dents and scratches are acceptable providing function is not impeded. Cracks or missing/broken casing is not acceptable. All essential accessories, any compatible controller. Box not required.
* Playstation 4 consoles must come with an official Playstation 4 controller at all grades. Third party controllers cannot be accepted when paired with Playstation 4 consoles when selling to CeX.
* Some consoles may come with additional non-essential accessories. If a console does come with additional accessories, it will be mentioned in the product name/description
* Please note that all items with a mains plug must be local region specific and adhere to government safety standards.
- Mint - Product in mint condition with original box, instructions & insert (if needed).
- Boxed - Product with original box & insert (if needed). May or may not contain instructions. May be in worn/used condition.
- Unboxed - Without the box, inserts or instructions.
Please note that CeX reserves the right to reject items based on their hygienic condition. All items must be clean and sanitary prior to shipping to us.
Any items which are suspected to be counterfeit copies will be rejected. The item(s) will be returned back to you or recycled depending on your chosen disposal method.