In the unfortunate event that you have received a replacement for an online order, and find the replacement to also be unsuitable, we will require the replacement to be sent to our Ecommerce Warehouse in order for us to issue a further replacement or process a refund for your order.

You can return it to us by post, for either a refund or further replacement. When returning your replacement to us, please be sure to include your original and replacement order invoices/numbers.

There are two free ways to get your order to us:

  • Royal Mail Freepost (R48)
  • Collect+

PLEASE NOTE - CeX is not responsible for any damage or loss that happens in transit. Using these services your parcel is insured for up to £100. For higher value orders, we recommend using a fully insured service such as Royal Mail Special Delivery, which we will refund you for via cheque.

Royal Mail Freepost (Tracked 48)

CeX Provides a Freepost service if you live in mainland UK. If you choose to use Royal Mail, you can create your shipping label HERE.

This is a magic piece of paper that covers your postage costs. Simply print it off, stick it to your parcel and pop it into your local post office. Please make sure your Order number is clearly on and inside the package.


If you're using Collect+ simply click this link HERE to set up your shipment. Once you've generated your Collect+ label, use the handy tool to find your nearest Collect+ point HERE, drop off your parcel, collect your "Customer Parcel Receipt" from the Collect+ staff as proof of drop off which also allows you to track your parcel and you're done!

It takes on average between 3 to 5 working days to reach us. In the event of a parcel tracking question, after 5 working days, please contact Collect+ for assistance.

Other shipping methods

If you are using another shipping service, be sure to send your items/parcels to:

CeX Returns Order #<insert your Order number here>
Unit A
Greycaine House
21 Greycaine Road
WD24 7GP