In light of the current national situation surrounding covid-19, customer warranty periods were frozen whilst our stores were closed. During this period, we did not count the days stores were closed towards anyone’s warranty, so if your warranty expired during this time, you will still be able to return the item within 14 days of stores reopening.

As of 15/06/2020 some England and Northern Ireland stores have reopened (for a full list of open stores and their opening times click here). All Wales stores (except Cardiff St David’s) are open from 25/06/2020. As a result the warranty period is no longer frozen.

Scottish high street stores have reopened, however shopping centres stores remain closed until 13/07/2020 (Date subject to change).

Warranty Returns:

We made the decision to freeze all CeX warranty periods during the time our stores were closed, so as to cover any goods with soon to expire warranties, however as of 15/06/2020, a number of CeX stores have now reopened and warranty periods have resumed.

Any faulty goods whose warranty expired during the closure of our stores, can be returned to us via your nearest open store.