Stores in England and Wales have reopened from 12th April 2021 and item(s) can be returned by 26th April 2021.  

Scotland stores have reopened from 26th April 2021 and item(s) can be returned by 10th May 2021.

Northern Ireland stores will open from 30th April 2021 and item(s) can be returned by 14th May 2021.  


Warranty Returns:

We've made the decision to freeze all CeX warranty periods during the time our stores are closed, so as to cover any goods with soon to expire warranties.


However, you are still able to return these items to us via post, in line with our warranty policy. In cases where items can't be replaced they would be refunded.


Unwanted Returns:

If you're unable to return your order due to store closures, you can return them within 2 weeks of stores reopening.

You can still return items via post during this period, however, please be aware that there will be noticeable delays at this current time. 


For full details on how to return an order via post, click here.