UK CeX stores are closed in line with government guidelines. Due to this, warranty periods have been frozen for all orders affected by the closure of these stores.

Warranties will resume as normal once stores reopen.


Current tentative store reopening dates are as follows:

England - 01/03/21

Northern Ireland - 08/03/21

Scotland - 05/04/21


Once stores in your area reopen, you will have two weeks from this date to return your item(s) back to us.


Warranty Returns:

We've made the decision to freeze all CeX warranty periods during the time our stores are closed, so as to cover any goods with soon to expire warranties.


However, you are still able to return these items to us via post, inline with our warranty policy but do note currently we are unable to offer replacements and eligible returned orders would be refunded. 


Unwanted Returns:

If you're unable to return your order due to the current store closures, you can return them within 2 weeks of stores reopening.

You can still return items via post during this period, however, please be aware that there will be noticeable delays at this current time. 


For full details on how to return an order via post, click here.