Unwanted Returns:

Any unwanted item(s) you received prior to or during the closure of our stores can now be returned to your nearest store within 14 days of their reopening, providing that you had previously notified us in writing as wishing to return as unwanted within 14 days of receipt.


Our UK stores will reopen on the following dates:


England: 15/06/2020 (Return by 29/06/20)

Northern Ireland: 08/06/2020 (Return by 22/06/20)

Wales: 25/06/2020 (Return by 09/07/20)

Scotland: TBA


These dates are subject to change at any time due to ever evolving government guidelines.


Alternatively you are still able to return these items to us via post, by the above stated return dates.


Warranty Returns:

We made the decision to freeze all CeX warranty periods during the time our stores were closed, so as to cover any goods with soon to expire warranties, however as the below dates, CeX stores will be reopened and warranty periods will resume.


England: 15/06/2020 (Return by 29/06/20)

Northern Ireland: 08/06/2020 (Return by 22/06/20)

Wales: 25/06/2020 (Return by 09/07/20)

Scotland: TBA


Any faulty goods whose warranty expired during the closure of our stores, can be returned to us via your nearest open store, or via post by the above stated return dates.


Please note that store opening hours may differ to normal. Please check the store listing page for your nearest store to confirm opening times.

Store Orders must be returned to a store