Unable to make it out to the Post Office or one of our stores?
Not to worry! You can now book a collection with Royal Mail, so your item(s) can be picked up directly from you and taken to us!
Depending on if you're sending us something to sell, or returning an item back, follow the respective link below and create your returns label.
WeBuy Orders (Selling To Us)
WeSell Orders (Returning To Us)
Once you've got your label created, you can proceed with booking your collection!
Please Note: If your parcel tracking has not been updated within 48 hours, please contact us HERE and let us know as soon as possible so we can communicate with the courier.
Once you've navigated to the booking page, you should see the following:
Ensure you enter the weight of your parcel to the best of your knowledge, selecting Grams or Kilograms depending on the weight. Once you've done that, select the size of your parcel from the options given, then click Continue.
On the next screen, you'll need to let Royal Mail know when to collect your parcel within the next 5 days. If you're not going to be in, you can leave details for a Safeplace where the parcel can be collected from. You will also need to let them know whether you have any dogs on your premises. Once you've given these details, click 'Add to basket'.
On the final screen, double check your collection details at the top to ensure they are all correct, enter your email address and confirm you've read and understood the packaging guidelines and the terms and conditions.
After that, click the "Complete purchase free of charge" button and you're done! Simply wait for Royal Mail to collect your parcel, kick back and wait for us to process your goods.