Before selling your device into us:

"Have you wiped your data from this device?"

If not, it is important to understand your data needs to be removed from the device before handing it over to us. It is your responsibility to remove your personal data before selling.

This includes, but is not limited to:

  • Contact details

  • Cloud based account(s)

  • Google account(s)

  • Photos

  • Music

  • Videos

  • Locks (PIN Codes, Passwords, Fingerprints, etc.)

  • Payment links


We will however also perform a data wipe ourselves as part of the test process. 

Please also note that we will require you to remove any external storage from the device(s) you are selling. 

This includes, but is not limited to:

  • Memory cards

  • SIM cards

  • Hard drives

  • Loose paper with personal information

For SIM cards we cannot be held responsible for cancelling the airtime contracts linked to each SIM card/device and therefore should not be held responsible for costs occurring.  

Please note for non-functioning devices that you hand over to ourselves you must be aware of the risk that data may be left on your device for us to hand over to a new owner or to an RMA centre to strip for parts.