Online Selling FAQ's

FAQ's about our buying process

What items do CeX buy?
We buy Games and Consoles, Phones, Digital Electronics, Computing products, DVDs/Blu-Ray and Music CDs, amongst many other products. If you are interest...
Thu, 3 Jan, 2019 at 12:34 PM
How old do I have to be to sell goods to CeX online?
In order to sell items to CeX online, you must be 16 years of age or older.
Thu, 3 Jan, 2019 at 12:34 PM
What happens if CeX rejects something I send to sell?
When placing your Sell to CeX order, you are asked what you would like CeX to do if any items happen to be rejected. You can either choose to have your item...
Thu, 3 Jan, 2019 at 12:34 PM
Do CeX buy items that no longer have their original box?
We will buy most unboxed hardware, however we do not buy unboxed Optical Media (DVDs, Games, Blu-rays, CDs etc.). Selected Retro Game formats can be bought ...
Thu, 3 Jan, 2019 at 12:35 PM
Do CeX buy items that are missing their instructions?
Yes, we do buy items without instructions. However, any items that require a serial/activation code must contain the original copy of this, either on the le...
Thu, 3 Jan, 2019 at 12:35 PM
How does CeX grade items?
The products we buy and sell are graded according to their cosmetic condition, functionality and the accessories they come with.  All phones, tablets an...
Thu, 29 Aug, 2019 at 6:23 PM
What condition should my items be in?
Please ensure that the items you are selling are clean and presentable. Please note that the physical condition of the goods can affect the price or whether...
Thu, 3 Jan, 2019 at 12:35 PM
Can multiples of the same item be sold?
If you want to sell multiple copies of the same/similar item then a bulk discount may be applied. You will be emailed details of any change of price and all...
Thu, 3 Jan, 2019 at 12:35 PM
© All site contents copyright 1999-2018, CeX Ltd. All trademarks acknowledged. E&OE.