Shipping Questions (Selling to CeX)

Returning goods via a Royal Mail Collection
Unable to make it out to the Post Office or one of our stores? Not to worry! You can now book a collection with Royal Mail, so your item(s) can be picked u...
Mon, 2 Nov, 2020 at 6:35 PM
How long do I have to send my goods to CeX, after I have placed the order?
We need to receive the items within 10 days of the Sell to CeX order being placed. The price may vary, or orders may be cancelled if goods are not received ...
Mon, 11 Feb, 2019 at 3:23 PM
How do I post my order(s) to CeX?
CeX provide three ways in which you can send us your items Free of Charge: Royal Mail Home Collection Collect+ Royal Mail Freepost (R48) PLEASE NOT...
Tue, 3 Nov, 2020 at 6:02 PM
Can I track the status of my Sell to CeX orders online?
You can track your order status online by signing in on WeBuy.com then going to My Account and then Order Tracking. Sell to CeX orders are shown in the gree...
Thu, 3 Jan, 2019 at 12:36 PM
How should I package the goods I send to CeX?
Please ensure any goods sent to CeX are packaged as safely and securely as possible.  Always use packaging appropriate to the item, i.e. a padded envelo...
Fri, 2 Mar, 2018 at 2:11 PM
Too many items to fit in one package/need a second label?
If you cannot fit all of your items into a single package, you can create a new postage label with a separate tracking number by using the relevant link bel...
Thu, 3 Jan, 2019 at 12:36 PM
How do I cancel my Sell to CeX order?
You can cancel your Sell to CeX by visiting the My Account section of webuy.com and then Order Tracking. Any active orders in the Sell to CeX section can be...
Thu, 3 Jan, 2019 at 12:36 PM
My tracking ID shows delivered however the status is still awaiting delivery
If the tracking status shows that it's delivered to us, please do not worry. We endeavour to test and process payments within a week, however, due to t...
Tue, 7 Apr, 2020 at 3:09 PM
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