Delivery Questions

How much do you charge for P&P?
There is a delivery charge of £1.50 per individual item valued up to £50. Any individual items purchased over the value of £50 will not incur a delivery cha...
Wed, 3 Jan, 2018 at 1:51 PM
How long does delivery take?
Usually delivery should take no more than 3 to 5 working days. However, we ask that you allow up to 14 days for the items to arrive, as all items are source...
Thu, 17 May, 2018 at 1:57 PM
Where will you deliver my goods?
We deliver to all areas of the UK to the registered billing address on the payment card used or to the provided UK address linked to your WeBuy account. We ...
Wed, 7 Aug, 2019 at 4:44 PM
Can I change the delivery address for my order ?
Unfortunately, once you place an order the delivery address cannot be changed. For security reasons, we will ship the order to the billing address of the pa...
Wed, 7 Aug, 2019 at 4:42 PM
What couriers do CeX use to send out orders?
We use the following delivery services depending on the value of your order: Royal Mail Tracked 48 for all items valued under £150 and within Royal Mail&#...
Wed, 5 Jun, 2019 at 4:40 PM
My order has been dispatched but hasn't arrived?
It usually takes just 3 to 5 working days for orders to arrive. However, we do ask that you allow up to 14 days for delivery. Please note that you may recei...
Fri, 2 Mar, 2018 at 12:15 PM
How do you deal with items lost in transit?
Please allow up to 14 days for the items to arrive as lost in transit items are usually located and delivered within that time-frame, if 14 days have elapse...
Wed, 3 Jan, 2018 at 12:01 PM
I have only received part of my order
Orders placed on webuy.com may be sourced from various stores around the UK, as such you may receive them in separate packages. Our systems are designed in ...
Wed, 20 Dec, 2017 at 10:43 AM
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