Delivery Questions

I'm unable to track my order?
Once you receive your automated dispatch email, please allow up to 24hours for the tracking details to reflect on our partner websites. For orders dispa...
Fri, 20 Nov, 2020 at 11:31 AM
How long does delivery take?
For orders dispatched via Royal Mail, delivery should take no more than 3 to 5 working days. However, we ask that you allow up to 16 days for the items to a...
Thu, 19 Nov, 2020 at 11:56 AM
How much do you charge for P&P?
There is a delivery charge of £1.95 per individual item valued up to £100. Any individual items purchased over the value of £100 will not incur a delivery c...
Wed, 18 Mar, 2020 at 5:28 PM
Where will you deliver my goods?
We deliver to all areas of the UK to the registered billing address on the payment card used or to the provided UK address linked to your WeBuy account. We ...
Wed, 7 Aug, 2019 at 4:44 PM
Can I change the delivery address for my order ?
Unfortunately, once you place an order the delivery address cannot be changed. For security reasons, we will ship the order to the billing address of the pa...
Wed, 7 Aug, 2019 at 4:42 PM
What couriers do CeX use to send out orders?
We use the following delivery services depending on the value of your order: Royal Mail 24 & Tracked 48 for all items valued under £150 and within Roy...
Fri, 6 Nov, 2020 at 10:53 AM
My order has been dispatched but hasn't arrived?
It usually takes just 3 to 5 working days for orders to arrive. However, we do ask that you allow up to 16 days for delivery. Please note that you may recei...
Tue, 28 Apr, 2020 at 10:45 AM
How do you deal with items lost in transit?
Please allow up to 16 days for the items to arrive as lost in transit items are usually located and delivered within that time-frame, if 16 days have elapse...
Thu, 19 Nov, 2020 at 11:57 AM
I have only received part of my order
Orders placed on webuy.com may be sourced from various stores around the UK, as such you may receive them in separate packages. Our systems are designed in ...
Tue, 28 Apr, 2020 at 10:39 AM
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