Online Buying FAQ's

Is there a limit on the number of items I can order online?
As our business is purely consumer-focused and to ensure we are able to fulfil a maximum number of customer's order, we have a limit of 50 items per or...
Tue, 28 Nov, 2017 at 11:22 AM
Are your products new or second hand?
As the nature of our business is the purchase and sale of second-hand items.  Unless stated all the items listed on our website are second-hand.
Tue, 28 Nov, 2017 at 10:57 AM
Is it necessary to have an account to trade with CeX?
In order to buy and sell on you need to create an account. You can do this by clicking the Sign Up option at the top of the page. Please note howe...
Tue, 28 Nov, 2017 at 10:49 AM
How can I cancel my order?
If you've changed your mind about an order and wish to cancel it, you need to email us using the contact form HERE. Please note that once dispatche...
Wed, 20 Dec, 2017 at 3:11 PM
What payment options do I have to make an online order?
When making a purchase from you can choose to pay using one of the below methods: PayPal CeX Voucher Credit/Debit Card
Fri, 30 Mar, 2018 at 7:35 AM
Why have I been charged although I have not yet received my order?
Once the order has been placed, the bank often allocates the required funds. This means that the bank has made the funds unavailable to you as we wait to ta...
Tue, 28 Nov, 2017 at 10:43 AM
The item shows available online but I am unable to order it?
Unfortunately, not all CeX stores are fulfilling online orders. So whilst stock from those stores is unavailable to order online, it can still be viewed so ...
Mon, 21 Jan, 2019 at 5:46 PM
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