Frequently Asked Questions

How is CeX responding to coronavirus (COVID-19)?
Full details on how and what CeX are doing to respond to the coronavirus (covid-19) can be found here.
Mon, 15 Jun, 2020 at 3:28 PM
Are Your Stores Still Open?
As of 15/06/2020 all of our England and Northern Ireland stores are open. All Wales stores (except Cardiff St David’s) are open from 25/06/2020. Scotti...
Tue, 7 Jul, 2020 at 11:27 AM
Can I Still Shop/Trade Online?
Absolutely! Our services on webuy.com are still running, for both buying and selling however, due to an unprecedented online demand, there are some delays w...
Tue, 21 Jul, 2020 at 10:59 AM
Shopping Online With CeX
Our online sales and returns are operating normally, however due to an unprecedented online demand, there are some delays with both returns & selling to...
Tue, 21 Jul, 2020 at 10:53 AM
Returning Store Orders and Warranties
In light of the current national situation surrounding covid-19, customer warranty periods were frozen whilst our stores were closed. During this period, we...
Tue, 7 Jul, 2020 at 11:27 AM
Returning Online Orders and Warranties
In light of the current national situation surrounding covid-19, customer warranty periods were frozen whilst our stores were closed. During this period,...
Tue, 7 Jul, 2020 at 11:28 AM
How Long Do Sell-to CeX Orders Take To Process?
Once we receive your goods we will get to work immediately, and we will endeavour to test and process payments within a week.    If the courier tracking s...
Tue, 28 Jul, 2020 at 10:51 AM
How Long Do Returned Orders Take To Process?
We are processing all returns as fast as possible and aim to have all returned orders refunded within a week. 
Tue, 11 Aug, 2020 at 11:06 AM
I had an item booked in for test in one of your stores before lockdown, what do I do?
Any items left in-store prior to the government closure of stores were kept safe and secure until our stores reopened for business. All orders left in-s...
Tue, 7 Jul, 2020 at 11:16 AM
Is CeX Clinic Open?
CeX Clinic will start accepting new repair orders from Monday 20th July 2020. To see which store nearest to you offers the CeX Clinic repairs service...
Mon, 13 Jul, 2020 at 4:55 PM
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