Frequently Asked Questions

Can I Still Shop/Trade Online?
Absolutely! Our services on webuy.com are still running, for both buying and selling. Due to the current national situation, we ask that our customers a...
Tue, 28 Apr, 2020 at 12:06 PM
Returning Store Orders and Warranties
In light of the current national situation we have frozen aspects of our store returns policy until our UK stores reopen. In some scenarios, we will not cou...
Wed, 22 Apr, 2020 at 5:27 PM
How Long Do Sell-to CeX Orders Take To Process?
We are processing all orders as fast as possible and aim to have all orders paid within 14 days. However, due to reduced staffing during the current pandemi...
Fri, 22 May, 2020 at 5:27 PM
Returning Online Orders and Warranties
In light of the current national situation aspects of our online returns policy have been frozen until our UK stores reopen. In some scenarios, we will not ...
Thu, 28 May, 2020 at 4:58 PM
How Long Do Returned Orders Take To Process?
We are processing all returns as fast as possible and aim to have all returned orders refunded within 14 days. However, due to reduced staffing during the c...
Fri, 1 May, 2020 at 12:32 PM
Are Your Stores Still Open?
All UK CeX stores are closed until further notice. However our online business via webuy.com is still fully operational and open to trade.
Fri, 10 Apr, 2020 at 5:51 PM
I Have An Item Booked In For Test In One Of Your Stores, What Do I Do?
Any items left in-store prior to the government closure of stores will be kept safe and secure until our stores reopen for business. We are well aware t...
Wed, 25 Mar, 2020 at 6:19 PM
Item Being Repaired
Unfortunately, at this time all repairs that have been sent off by our stores, will be on hold.  We do apologise for this delay, but given the current s...
Wed, 22 Apr, 2020 at 8:27 AM
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