Frequently Asked Questions

How is CeX responding to coronavirus (COVID-19)?
Full details on how and what CeX are doing to respond to the coronavirus (covid-19) can be found here.
Mon, 15 Jun, 2020 at 3:28 PM
Are Your Stores Still Open?
All England based stores are closed in line with government guidelines and will reopen when possible. You can get a full up-to-date list of our open sto...
Mon, 9 Nov, 2020 at 8:18 AM
Can I Still Shop/Trade Online?
Absolutely! Our services on webuy.com are still running, for both buying and selling however, due to an unprecedented online demand, there are some delays w...
Thu, 5 Nov, 2020 at 11:44 AM
Shopping Online With CeX
Our online sales and returns are operating normally, however due to an unprecedented online demand, there are some delays with both returns & selling to...
Tue, 21 Jul, 2020 at 10:53 AM
Returning Store Orders and Warranties
As of 5/11/2020, all England based stores are closed in line with government guidelines. Due to this, warranty periods have been frozen for all orders affec...
Mon, 9 Nov, 2020 at 8:19 AM
Returning Online Orders and Warranties
As of 5/11/2020, all England based stores are closed in line with government guidelines. Due to this, warranty periods have been frozen for all orders affec...
Mon, 9 Nov, 2020 at 8:27 AM
How Long Do Sell-to CeX Orders Take To Process?
Once we receive your goods we will get to work immediately, and we will endeavour to test and process payments within a week.    If the courier tracking s...
Tue, 28 Jul, 2020 at 10:51 AM
How Long Do Returned Orders Take To Process?
We are processing all returns as fast as possible and aim to have all returned orders processed within 7 days but request you to please allow up to 14 days.
Mon, 31 Aug, 2020 at 10:56 AM
I had an item booked in for test in one of your stores before lockdown, what do I do?
Any items left in-store prior to the government closure of stores were kept safe and secure until our stores reopened for business. All orders left in-s...
Tue, 7 Jul, 2020 at 11:16 AM
Is CeX Clinic Open?
For all repairs that were booked prior to lockdown, customers will be contacted regarding them soon. No new repair orders are being accepted for the for...
Wed, 4 Nov, 2020 at 12:08 PM
© All site contents copyright 1999-, CeX Ltd. All trademarks acknowledged. E&OE.