Frequently Asked Questions

Are Your Stores Still Open?
All UK CeX stores are closed until further notice. For further details, please see our earlier released statement here. However our online business via ...
Wed, 25 Mar, 2020 at 7:10 PM
Returning Store Orders and Warranties
We have made a few changes to our in-store warranty policy.  In light of the current national situation, customer warranty periods have been frozen. The...
Wed, 25 Mar, 2020 at 6:57 PM
Returning Online Orders and Warranties
We have made a few changes to our online warranty policy. In light of the current national situation, both our 14 day unwanted returns policy, and gener...
Wed, 25 Mar, 2020 at 6:57 PM
Can I Still Shop/Trade Online?
Absolutely! Our services on webuy.com are still running, for both buying and selling. Due to the current national situation, we ask that our customers a...
Wed, 25 Mar, 2020 at 6:19 PM
I Have An Item Booked In For Test In One Of Your Stores, What Do I Do?
Any items left in-store prior to the government closure of stores will be kept safe and secure until our stores reopen for business. We are well aware t...
Wed, 25 Mar, 2020 at 6:19 PM
Item Being Repaired
Unfortunately, at this time all repairs that have been sent off by our stores, will be on hold until at least 7th April 2020.  We do apologise for this ...
Wed, 25 Mar, 2020 at 6:32 PM
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