Frequently Asked Questions

Are Your Stores Still Open?
All UK stores are now open. You can get a full up-to-date list of our stores and their opening times here.
Fri, 30 Apr, 2021 at 11:25 AM
How is CeX responding to coronavirus (COVID-19)?
Full details on how and what CeX are doing to respond to the coronavirus (covid-19) can be found here.
Mon, 15 Jun, 2020 at 3:28 PM
Can I Still Shop/Trade Online?
Absolutely! Our services on are still running, for both buying and selling however, due to an unprecedented online demand, there are some delays w...
Thu, 5 Nov, 2020 at 11:44 AM
Shopping Online With CeX
Our online sales and returns are operating normally, however due to an unprecedented online demand, there are some delays with both returns & selling to...
Tue, 21 Jul, 2020 at 10:53 AM
I had an item booked in for test in one of your stores before lockdown, what do I do?
Any items left in-store prior to the government closure of stores were kept safe and secure until our stores reopened for business. All orders left in-s...
Sat, 9 Jan, 2021 at 2:56 PM
Is CeX Clinic Open?
CeX Clinic has re-opened and is accepting new repair orders. To see which store nearest to you offers the CeX Clinic repairs service click here. For mor...
Fri, 23 Apr, 2021 at 2:22 PM
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