Frequently Asked Questions

Are Your Stores Still Open?
All UK CeX stores are closed as per government guidelines. We are still offering Click & Collect service to order and purchase and Drop & Go serv...
Wed, 6 Jan, 2021 at 11:39 AM
How is CeX responding to coronavirus (COVID-19)?
Full details on how and what CeX are doing to respond to the coronavirus (covid-19) can be found here.
Mon, 15 Jun, 2020 at 3:28 PM
Can I Still Shop/Trade Online?
Absolutely! Our services on webuy.com are still running, for both buying and selling however, due to an unprecedented online demand, there are some delays w...
Thu, 5 Nov, 2020 at 11:44 AM
Shopping Online With CeX
Our online sales and returns are operating normally, however due to an unprecedented online demand, there are some delays with both returns & selling to...
Tue, 21 Jul, 2020 at 10:53 AM
I had an item booked in for test in one of your stores before lockdown, what do I do?
Any items left in-store prior to the government closure of stores were kept safe and secure until our stores reopened for business. All orders left in-s...
Sat, 9 Jan, 2021 at 2:56 PM
Is CeX Clinic Open?
For all repairs that were booked prior to lockdown, customers will be contacted regarding them soon. No new repair orders are being accepted for the for...
Wed, 6 Jan, 2021 at 1:02 PM
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