Hi, how can we help you?

Search your FAQs articles or browse articles by topic

Vouchers

How long are CeX vouchers valid for?
CeX Vouchers do have an expiry date.  However, there is no reason to be alarmed, as every voucher issued is valid for 1000 years and a week (not includi...
Mon, 4 Apr, 2022 at 1:20 PM
Where/How can I use my CeX vouchers?
CeX vouchers can be used in any CeX store or on webuy.com. To redeem vouchers in-store they need to be in any one of the below formats. 1) Physical pri...
Fri, 19 May, 2023 at 4:43 PM
How do I redeem my voucher online?
Once you have added the items you wish to buy to the Basket, click on the Checkout button, you will see a summary of your order, then click Pay Now.  Ch...
Mon, 4 Apr, 2022 at 1:20 PM
I am unable to redeem my voucher
In our experience, the most common reason for a voucher failing to redeem on webuy.com is because the required details have not been entered correctly.  ...
Thu, 8 Jun, 2023 at 10:58 AM
My voucher has been stolen/fraudulently used
If you believe that your CeX voucher has been stolen, then as with any theft, the matter should be reported to the police. CeX will be happy to assist w...
Mon, 4 Apr, 2022 at 1:21 PM
Can CeX vouchers be sold/transferred to others?
CeX vouchers are transferable. However, selling and purchasing vouchers is done at your own risk. Vouchers are ONLY sold by CeX directly. Third parties ma...
Mon, 4 Apr, 2022 at 1:21 PM