Please ensure any goods sent to CeX are packaged as safely and securely as possible. 


Always use packaging appropriate to the item, i.e. a cardboard box for phones etc. Please ensure you wrap items using adequate cushioning materials, making sure they move in the packaging as little as possible while in transit and seal the package using strong shipping tape. 


CeX are unable to cover or claim for any items which are scratched during transit, or for any accessories or items not listed on your WeBuy order, so please ensure that your items are well protected and your order includes everything you are sending to us!


During packaging, it is advisable to take photographs of your items (showing the condition along with the Serial number) where possible for personal reference.


Securely attach your shipping label to your package, making sure it is clear and unobstructed and make sure your order number is written on the outside of the parcel. Remember to also provide a return address on the reverse.


Once your parcel has been posted, remember to keep the receipt safe and sound until your order is complete!