Hi, how can we help you?

Search your FAQs articles or browse articles by topic

Shipping Questions (Selling to CeX)

Sending goods via a Royal Mail Collection
Unable to make it out to the Post Office or one of our stores? Not to worry! You can now book a collection with Royal Mail, so your item(s) can be picked...
Mon, 4 Apr, 2022 at 1:30 PM
How long do I have to send my goods to CeX, after I have placed the order?
We need to receive the items within 10 (calendar) days of the Sell to CeX order being placed. The price may vary, or orders may be cancelled if goods are ...
Mon, 4 Apr, 2022 at 1:31 PM
How do I post my order(s) to CeX?
CeX provides two ways in which you can send us your items Free of Charge: Royal Mail Home Collection Royal Mail Freepost (R48) PLEASE NOTE - Using t...
Thu, 13 Jul, 2023 at 1:34 PM
Can I track the status of my Sell to CeX orders online?
You can track your order status online by signing in on WeBuy.com then going to My Account and then Order Tracking. Sell to CeX orders are shown in the gree...
Mon, 4 Apr, 2022 at 1:31 PM
How should I package the goods I send to CeX?
Please ensure any goods sent to CeX are packaged as safely and securely as possible.  Always use packaging appropriate to the item, i.e. a padded enve...
Mon, 4 Apr, 2022 at 1:32 PM
Too many items to fit in one package/need a second label?
It is always advisable to keep all items in one order in one parcel, and to create seperate orders for each box. If however you cannot fit all of your i...
Wed, 31 May, 2023 at 7:38 AM
How do I cancel my Sell to CeX order?
You can cancel your Sell to CeX by visiting the My Account section of webuy.com and then Order Tracking. Any active orders in the Sell to CeX section can ...
Mon, 4 Apr, 2022 at 1:32 PM
My tracking ID shows delivered however the status is still awaiting delivery
If the tracking status shows that it's delivered to us, please do not worry. We endeavour to test and process payments within a week, however, due to ...
Mon, 4 Apr, 2022 at 1:32 PM