Once an order has been placed, the details can't be changed (including delivery address). Please make sure your details are up to date on your "My Account" page before placing an order. Orders must be cancelled before they leave our stores. Once an item is sent, it can no longer be cancelled.


If you have placed an order having a different delivery address and would like to have it cancelled, you can request it by clicking here and selecting Order Cancellation/Address change dropdown.

Please note we can only cancel orders if contacted from the registered WeBuy email address and orders once dispatched can’t be cancelled.