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Buying From CeX
Click & Collect
How do I place a Click & Collect order?
Click & Collect FAQs
Online Buying FAQs
Is there a limit on the number of items I can order online?
Are your products new or second hand?
Is it necessary to have an account to trade with CeX?
How can I cancel my order?
What payment options do I have to make an online order?
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Returning An Online Order
How do I return an online/Click & Collect order?
Returning an unwanted online order
Returning a faulty online order
My order arrived damaged
Something's missing from my order
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Buying from CeX Stores
What is your store returns policy?
How can I tell if the item I want is in my local CeX store?
The goods I want are not in my local store, how can I get them?
Do I have to return my purchase to the store I bought it in?
What payment options are available for purchases made in store?
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I'm unable to track my order?
How long does delivery take?
How much do you charge for P&P?
Where will you deliver my goods?
Can I change the delivery address for my order?
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