If your order has been dispatched via Royal Mail:

Please allow up to 14 days for the items to arrive as lost in transit items are usually located and delivered within that time-frame, if 14 days have elapsed then please contact us to let us know that the delivery hasn't arrived. You may also want to consider contacting your local sorting office to see if they are holding the order, as they may have tried unsuccessfully to deliver it to you. 


If your order has been dispatched via DPD:

If you order has not been delivered within 10 days, please contact us using the webform HERE.

Please note, if you select a “leave in a safe place” option with DPD, the parcel will be delivered in line with the instructions you provide. Once delivered, liability for the goods passes to you, and any claims with the courier will not be possible.


In the unlikely event that an order is lost during shipment, we will attempt to source a replacement to dispatch to you. If this is not possible we will refund you the value of the missing item/s to the original payment method and amount.