If you order has not been delivered within 10 days, please contact us using the webform HERE.

Please note, if you select a “leave in a safe place” option with DPD, the parcel will be delivered in line with the instructions you provide. Once delivered, liability for the goods passes to you, and any claims with the courier will not be possible.


DPD may deliver your parcel according to the delivery preferences (e.g. delivery to a neighbour or a safe place) set on your DPD account. Please check that these instructions are up to date and correct.

In the unlikely event that an order is lost during shipment, we will attempt to source a replacement to dispatch to you. If this is not possible we will refund you the value of the missing item/s to the original payment method and amount.