Orders placed on webuy.com may be sourced from different stores across the UK, which means your order may arrive in separate packages. Our systems are designed to minimise this wherever possible. However, as we do not operate a centralised warehouse, separate deliveries may occasionally be unavoidable.

Once dispatched, packages are normally delivered within 1–3 working days. However, we ask that you allow up to 10 days for DPD deliveries, as parcels that are delayed or temporarily lost may still be located and delivered within this timeframe.

If you have any concerns about your order, please contact us using the Contact Us button on our support page, and our team will be happy to help.