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How does CeX determine the buying and selling price of an item?
All our prices are set by a dedicated team who take into account market trends and various economic factors. These prices are subject to change without noti...
Fri, 22 Apr, 2022 at 1:10 PM
How are your items graded?
The products we buy and sell are graded according to their cosmetic condition, functionality and the accessories they come with.  All phones, tablets an...
Tue, 17 Oct, 2023 at 11:46 AM
What can I buy online?
When you find an item you want on webuy.com you can buy it if it has the red "I want to buy this item" button underneath the price (see below). ...
Mon, 4 Apr, 2022 at 1:15 PM
Can I sell the items I have purchased?
Of course, you can! You can sell them back to us via webuy.com or you can take the items into your local CeX store!
Mon, 4 Apr, 2022 at 1:15 PM
E-Scooters FAQs
Before purchasing any E-Scooter from CeX, please be aware of the following,  - You must be 16 or over in order to purchase any E-scooter from CeX. Due t...
Mon, 4 Apr, 2022 at 1:15 PM
Are some of your products age restricted?
Yes, most films and some older video games have a BBFC (British Board of Film Classification) rating. Newer video games have a PEGI (Pan-European Games Info...
Mon, 4 Apr, 2022 at 1:16 PM
Do your items come with instructions?
As we buy and sell second-hand goods, we can't always guarantee that instructions will be available with each item that we sell. Please see below for mo...
Mon, 4 Apr, 2022 at 1:16 PM
Can I view store stock levels online?
When you view an item on webuy.com you will see a "Check Stock in store" option underneath the price section.  If you click on it and enter a ...
Wed, 22 Nov, 2023 at 9:37 PM
Do your items come boxed?
As we buy and sell second-hand goods, not all of the items we have for sale will be boxed. Please see the list below for a guide. Optical Media: All gam...
Fri, 22 Apr, 2022 at 1:14 PM
Will my phone work outside the UK?
Most of the latest smartphones can be used outside the UK. However, in order to be certain we advise that you speak to your Network Provider to ensure that ...
Mon, 4 Apr, 2022 at 1:17 PM