Hi, how can we help you?

Search your FAQs articles or browse articles by topic

Buying from CeX Stores

What is your store returns policy?
2 Days Goodwill return - If you are not satisfied with your purchase for any reason, we will happily return it to voucher within 2 days of purchase. Please ...
Fri, 1 Nov, 2024 at 9:03 AM
How can I tell if the item I want is in my local CeX store?
Once you have found the item you want to purchase, you can use the "Check Stock in Store" box below the price to check the local availability.
Mon, 4 Apr, 2022 at 1:48 PM
The goods I want are not in my local store, how can I get them?
If your local store does not have the items you want, then you can order them from webuy.com and have them delivered to your registered address.
Mon, 4 Apr, 2022 at 1:48 PM
Do I have to return my purchase to the store I bought it in?
Not a problem, you can return any purchase to any of our CeX stores, regardless of which CeX store you bought it in originally.
Mon, 4 Apr, 2022 at 1:48 PM
What payment options are available for purchases made in store?
When paying for your items in store you can use the following methods: Cash payment Credit & Debit Cards CeX voucher* Apple Pay *Multiple vouc...
Wed, 6 Sep, 2023 at 5:13 PM
Does CeX offer unlocking services?
CeX offers an unlocking service in most stores.  Unlocking fees start from as little as £5. However, the cost can vary depending on the network provider...
Mon, 4 Apr, 2022 at 1:49 PM