If you've changed your mind about an order and wish to cancel it, you need to email us using the contact form HERE. Please select Order Cancellation/Address Change under Type Of Enquiry and contact us from your registered WeBuy email address only.

Please note that an order cannot be cancelled once dispatched.


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Please note that Drop & Go orders cannot be cancelled once placed. However, if the item(s) haven’t been dropped off at the store yet, you may simply disregard the order, and it will automatically be archived.


If you only want to cancel a few items from the order, you can proceed to drop the remaining items and the store will adjust the quoted price accordingly.