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Online Buying FAQs

Is there a limit on the number of items I can order online?
As our business is purely consumer-focused and to ensure we are able to fulfil a maximum number of customer's order, we have a limit of 30 items per ...
Thu, 11 Apr, 2024 at 3:40 PM
Are your products new or second hand?
As the nature of our business is the purchase and sale of second-hand items, all the items listed on our website are second-hand, unless stated. Most item...
Fri, 22 Apr, 2022 at 1:21 PM
Is it necessary to have an account to trade with CeX?
In order to buy and sell on webuy.com you need to create an account. You can do this by clicking the Sign Up option at the top of the page. Please note ho...
Mon, 4 Apr, 2022 at 1:38 PM
How can I cancel my order?
If you've changed your mind about an order and wish to cancel it, you need to email us using the contact form HERE. Please select Order Cancellation/A...
Mon, 4 Apr, 2022 at 1:38 PM
What payment options do I have to make an online order?
When making a purchase from webuy.com you can choose to pay using one of the below methods: CeX Voucher* Credit/Debit Card Apple Pay (on supported devi...
Wed, 14 Jun, 2023 at 3:28 PM
Why have I been charged although I have not yet received my order?
Once the order has been placed, the bank often allocates the required funds. This means that the bank has made the funds unavailable to you as we wait to ta...
Mon, 4 Apr, 2022 at 1:44 PM
The item shows available online but I am unable to order it?
Unfortunately, not all CeX stores are fulfilling online orders. So whilst stock from those stores is unavailable to order online, it can still be viewed s...
Mon, 4 Apr, 2022 at 1:44 PM
Have I been charged twice?
When an online order has been placed, Card providers allocate the required funds for that order. This means that the transaction amount is unavailable to yo...
Sun, 20 Nov, 2022 at 3:04 PM