You can take your item(s) back to your nearest CeX store (don't forget your invoice!) and have them processed as per our Returns policy.
Alternatively, you can also return it to us by post, for either a refund or replacement. In order to quickly process for return, please include a note mentioning your order number and the reason for return.
There are two free ways to get your order to us:
- Royal Mail Home Collection
- Royal Mail Freepost (R48)
PLEASE NOTE - CeX is not responsible for any damage or loss that happens in transit. Using these services your parcel is insured for up to £150. For higher value orders, we recommend using a fully insured service such as Royal Mail Special Delivery, which we will refund you for via cheque (excluding unwanted items).
If your parcel tracking has not been updated within 48 hours, please contact us HERE and let us know as soon as possible so we can communicate with the courier.
Royal Mail Collection
If you'd rather Royal Mail come and collect your parcel, this can be arranged free of charge.
Follow the instructions found on this page HERE to book a collection.
Royal Mail Freepost (Tracked 48)
CeX Provides a Freepost service if you live in mainland UK. If you choose to use Royal Mail, you can create your shipping label HERE.
This is a magic piece of paper that covers your postage costs. Simply print it off, stick it to your parcel and pop it into your local post office. Please make sure your Order number is clearly on and inside the package.
If you do not have access to a printer, create your shipping label HERE, then check the email sent to you by Royal Mail and download the QR code image attached (Not the PDF file!) to your preferred smart device and take your parcel to your nearest Post Office. When you arrive, simply show the QR code at the Post Office counter and they will scan it and print the postage label for you.
Be sure to keep the proof of postage receipt safe and sound until your order with us is complete!
Please note that not all Post Office's currently offer this service. Please check if your local branch offer this HERE.
Other shipping methods
If you are using another shipping service, be sure to send your items/parcels to:
CeX Returns Order #<insert your Order number here>WD24 7GP
21 Greycaine Road