Returning An Online Order

How do I return an online/Click & Collect order?
You can take your item(s) back to your nearest CeX store (don't forget your invoice!) and have them processed as per our Returns policy.  Alternat...
Tue, 16 Aug, 2022 at 8:58 AM
Returning an unwanted online order
Any unwanted online order can be returned for a full refund by going into any CeX store or by posting the item(s) back to us within the first 14 days of t...
Mon, 4 Apr, 2022 at 1:46 PM
Returning a faulty online order
All items purchased have a 2-year warranty except consumables (e.g. removable batteries, projector bulbs). If you purchased an order online and it becom...
Wed, 6 Apr, 2022 at 3:32 PM
My order arrived damaged
If the item you have received is damage, then you need to let us know that you intend to return it as soon as possible by using our contact form HERE.  ...
Mon, 4 Apr, 2022 at 1:46 PM
Something's missing from my order
Please allow up to 14 days for an order to be delivered. If you still haven't received your items after that period, then please use the contact form...
Mon, 4 Apr, 2022 at 1:46 PM
Will my postage cost be refunded when I return an order?
Yes, shipping fee will be refunded in full for all items returned as unwanted or items which are returned within the first 6 months. For items returned afte...
Mon, 4 Apr, 2022 at 1:46 PM
What happens when CeX get my return?
When we receive your item it will be tested for faults and to confirm that it is covered by our returns policy. If we cannot replicate a fault or cannot f...
Mon, 4 Apr, 2022 at 1:47 PM
I received the wrong item, what can I do?
Let us know about the order mix up and that you intend to return it as soon as possible by using our contact form HERE.  You can then follow the online ...
Mon, 4 Apr, 2022 at 1:47 PM
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