All items purchased have a 5-year warranty except consumables (e.g. removable batteries, projector bulbs).  


If you purchased an order online and it becomes faulty within the first 30 days of purchase, you can return it to any CeX store to be tested and refunded if found to be faulty. Alternatively, you can post the item back to us.  


If your item develops a fault after 30 days through normal use, in the first instance we will either repair* or replace your item.
Failing that, a refund will be issued to the original payment method based on when you purchased it:  

Within the first 6 months: Refunded to the original purchase price.

After 6 months: Refunded to the current sales price or the original price (whichever is lower).


Please note that any repairs done by a third party will void any warranty with CeX.
If returning via post, please add a note stating your preference for a replacement or a refund. If no preference is specified, the return will default to a refund.

For details on returning the item via post, click HERE.

*Repairs are subject to feasibility.