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Knowledge base
Christmas Updates
Christmas Updates
2
Christmas Delivery Dates
Christmas Extended Returns Offer
Christmas Returns Period.
0
General
CeX
16
Warranty Extension FAQ's
What is CeX?
What does CeX do?
How can I find my nearest CeX store?
Where do I find the store opening hours?
View all 16
Pricing/Products
17
How does CeX determine the buying and selling price of an item?
What can I buy online?
Can I sell the items I have purchased?
E-Scooters FAQs
Are some of your products age restricted?
View all 17
Vouchers
6
How long are CeX vouchers valid for?
Where/How can I use my CeX vouchers?
How do I redeem my voucher online?
I am unable to redeem my voucher
My voucher has been stolen/fraudulently used
View all 6
Product Search Guides
10
How can I search for items on your website?
What should I do if I can't find the item I'm looking for?
How are your items graded?
How can I check for Stock Availability?
How to use the search filters on our website
View all 10
The Quiet Shopping Hour initiative
1
Quiet Shopping Hours
Data Wiping
1
Data Wiping
Just Eat
1
Just Eat FAQs
Covid-19 Update
Frequently Asked Questions
0
Orders, Warranties & Returns
0
Selling to CeX
General Selling FAQs
1
What do I need to do before selling to CeX?
Online Selling FAQs
9
What items do CeX buy?
How old do I have to be to sell goods to CeX online?
What condition should my items be in?
Do CeX buy items that no longer have their original box?
Do CeX buy items that are missing their instructions?
View all 9
Selling to CeX Stores
7
What are the membership/ID requirements?
Are there any limits on the amount of items I can sell?
How do you determine how much you pay for my goods?
I have sold my item but have not received payment
What payment options do CeX offer for store orders?
View all 7
Drop & Go
2
In-store selling via Drop & Go
Drop & Go FAQ's
Shipping Questions (Selling to CeX)
8
Sending goods via a Royal Mail Collection
How long do I have to send my goods to CeX, after I have placed the order?
How do I post my order(s) to CeX?
Can I track the status of my Sell to CeX orders online?
How should I package the goods I send to CeX?
View all 8
Payment Questions
3
What payment options do CeX offer for online sell-to orders?
How long will it take to get my money?
Can I change my Sell to CeX order details after it's been placed?
Donations
2
How can I donate via Selling-to-CeX?
What charities can I donate to via CeX?
Buying From CeX
Click & Collect
2
How do I place a Click & Collect order?
Click & Collect FAQs
Online Buying FAQs
8
Is there a limit on the number of items I can order online?
Are your products new or second hand?
Is it necessary to have an account to trade with CeX?
How can I cancel my order?
What payment options do I have to make an online order?
View all 8
Returning An Online Order
9
Christmas Extended Returns Offer
How do I return an online/Click & Collect order?
Returning an unwanted online order
Returning a faulty online order
My order arrived damaged
View all 9
Buying from CeX Stores
6
What is your store returns policy?
How can I tell if the item I want is in my local CeX store?
The goods I want are not in my local store, how can I get them?
Do I have to return my purchase to the store I bought it in?
What payment options are available for purchases made in store?
View all 6
Delivery Questions
9
I'm unable to track my order?
How long does delivery take?
What are your delivery fees?
Where will you deliver my goods?
Can I change the delivery address for my order?
View all 9
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